About Us
Our Story
Our organisation was founded on a simple, yet profound principle inspired by the “Starfish Story,” originally told by Loren Eiseley. This story encapsulates the essence of our mission and values.
The Starfish Story
One day, a man was walking along a beach covered with starfish that had been washed ashore by the tide. As he walked, he noticed a young boy picking up starfish one by one and throwing them back into the ocean.
The man approached the boy and asked, “What are you doing?”
The boy replied, “I’m throwing these starfish back into the ocean. The tide has washed them up onto the beach, and they can’t get back to the water by themselves. When the sun gets high, they will die unless I throw them back into the water.”
The man looked around at the vast number of starfish scattered along the beach. “But there are miles and miles of beach and thousands of starfish,” he said. “You can’t possibly make a difference.”
The boy listened politely, then bent down, picked up another starfish, and threw it back into the surf. He smiled at the man and said, “I made a difference to that one.”
Empowering Lives
Connecting Families has provided essential support to children, young people, and adults nationwide for over a decade. Our journey began with focusing on family contact supervision, aiming to create safe and nurturing environments for meaningful family connections. This foundation extended into diverse services, including youth camps, mentoring, transport, accommodation, and supported living for individuals with disabilities.
Today, our commitment is unwavering. We are a cornerstone of exceptional care and accommodation services, driven by a nurturing, inclusivity, and support culture. Our team, a blend of passion and professionalism, works tirelessly to respect and meet the individual needs of our clients, providing services that genuinely make a difference.
Our organisation was founded on a simple, yet profound principle inspired by the “Starfish Story,” originally told by Loren Eiseley. This story encapsulates the essence of our mission and values.
Registered to Deliver Labour Hire Services
We are committed to being industry leaders in providing best practice services and supports that embody our CARE values. At Connecting Families, we’re more than a service provider; we’re community-driven to empower the most vulnerable, ensuring every individual can thrive.
The Heart Of Our Service
Our Mission
At Connecting Families we are dedicated to making a difference, one step at a time. Whether it’s through providing compassionate care, supporting those in need, or fostering a sense of community, we strive to impact lives positively and significantly. Every service we provide, every smile we share, and every hand we extend reflects our commitment to this belief.
Excellence in Every Interaction
Our Labour Hire and Support Workers program is committed to delivering exceptional support across every interaction. We select professionals who are not just skilled but also deeply passionate about making a real difference in the lives of our clients. Our approach ensures that every family and individual we assist benefits from skilled and empathetic support.
Through our reporting, we offer an authentic look into the day-to-day operations at Connecting Families, highlighting the real-life impact of our dedicated team. This initiative ensures our dedication to transparency and excellence in all we do.
Expertly Trained Professionals
Our team comprises individuals with the highest level of training and a heartfelt focus on tailored support.
Transparency in Action
Through our clients, we witness the impactful work our staff performs daily, promoting a culture of openness.
Devotion to Excellence
Our pledge to deliver superior care and support guides every interaction.
Personalised Support
Tailoring our services to meet each client's unique needs, guaranteeing a perfect match between caregivers and families.
Empathy at Every Step
Understanding and compassion are at the core of our services, making every moment meaningful.
Here’s what our clients are saying
Complimented Connecting Families on good communication & stating transition process has been smooth. Renae expresses thanks for all the support Connecting Families has provided Lachlan
Lachlan Bell
Jeff’s wife Cathy expressed her thoughts while speaking with RM (Clayton Buffoni), stating: Connecting Families is the reason I can lay my head down at night. I know that Jeffrey will receive the care and love he needs from your team. They have been a game changer.
Thanked us for the support that her husband has been given.
Jeffrey Evans
Robyn told Russell that she is very grateful for all the hard work of staff and the high quality of care we provide to her daughter.
Rehannan Trieu
Compliment given by Cassie Edwards (CoS) on Charity’s transition & current stay. Charity has been settled since entry into care. Compiments given to Dave Sovesky & Kelly O’Brien for ease of transition
Charity Adams
When I first came to Connecting Families Ally would spend most the day in her room. She often had what she called bad days where she would not even feel like cooking for herself. She would keep microwave meals in the freezer for when she was too depressed to cook and buy more every week as she used them.
I spent quite a bit of time getting to know Ally over the first few weeks and learned that she really enjoyed cooking and planning to cook. I spoke with Ally about changing how we shop and cook each week. We set aside a day where Ally and the other residents would sit down and plan out a menu for the week. Then Ally with the assistance of staff would plan out the shopping list. Ally slowly became in charge of the menu and cooking the dinners in the house.
As time past Ally had more and more of reason to come out of her room. She interacted with staff more often, even critiquing staff’s cooking. I believe it gave her a purpose and a feeling that she contributed to the house. Behaviours of concern dropped off over time and it has been months since she has bought a microwave meal.
Dave S QLD
We recently began supporting Tommy at our new Gold Coast house. Tommy had previously been under care of two other NDIS providers over the last 12 months. Both of these placements ended with Tommy in the hospital for a long period of time. Neither of those placements was pleasurable to Tommy or his brother Terry.
When I first met Terry I could see how dedicated he was to his bother’s care. However, after the last two placements he did not expect this one would end up much different, but he was willing to give us a chance. Thankfully the whole team worked together to give us the best shot of making this placement a success.
After the holidays met with Terry to see how he felt about the care his bother was receiving. Terry let me know that Connecting Families had exceeded all of his expectations. Tommy is well looked after and he feels he can take a step back. Terry trusted us enough that he took his first holiday in years last week.
Terry B QLD
Our Quality Guarantee
Our quality is also having NDIS, Specialised Substitute Residential Care (NSW) accreditation, VIC and QLD Labour Licence.
Registrations and Accreditations
These recognitions are a cornerstone of our mission to provide the highest quality care and support, ensuring peace of mind for our clients and their families.
Nationally Registered NDIS Provider
Connecting Families is proud to be a nationally registered NDIS provider, a testament to our steadfast priority to meet and exceed the stringent Quality and Safeguard requirements set by the NDIS. This registration underscores our dedication to providing high-level, compliant services to those under our care.
Safety and Excellence
Further cementing safety and excellence in everything we do, we are an accredited Specialised Substitute Residential Care (SSRC) program provider. This accreditation represents our strict adherence to the National Child Safety Standard and OCG Code of Conduct, highlighting our efforts to create a safe and nurturing environment for every client we support.
Where Care Meets Innovation
At Connecting Families, we’re more than a service provider; we’re partners in your journey towards a better life. Our comprehensive approach ensures that every individual and family we support receives the care, respect, and opportunity they deserve. Join us in our mission to empower lives, one family at a time.