Agency Support
Connecting Families as Your Trusted Partner
At Connecting Families, our mission is to create a network of support for those who care for children and individuals with disabilities. As an organisation with deep knowledge and experience in specialised disability support for all ages, we understand the challenges and complexities that providers and agencies face in this vital sector.
Our reliable team offers the expertise and resources needed to amplify your capabilities and make a meaningful difference in the lives of those you serve.
How We Can Complement Your Efforts
At Connecting Families, we stand out as the preferred partner for labour hire services thanks to our deep understanding of the sector and a service model designed just for you. Partnering with us brings many benefits tailored to enhance your operations and service delivery, ensuring your needs are met with precision and care.
Here’s what we can offer you to improve the support you give and make a big difference in the lives of those you help:
Tailored Service Model
Understanding that one size does not fit all, Connecting Families collaborates closely with your organisation to build a labour-hire service model that aligns perfectly with your operational requirements.
Our approach is to listen, adapt, and deliver solutions that are fit for purpose for your organisation, ensuring your needs are at the forefront of our service delivery.
Experienced and Skilled Staff
Our disability support workers are not just qualified; they bring much experience, specialising in disability support, disability mental health, and Transition to Adulthood (T2A) services.
Our rigorous recruitment process ensures that each staff member's experience and skills are thoroughly vetted, along with comprehensive compliance checks, so you can be confident in the quality and reliability of the support you receive.
Dedicated Support Team
When you partner with us, you gain more than just staff; you gain a partnership. A dedicated relationship manager will be your point of contact, assisting with every aspect of contract management and service delivery.
From daily operations like rostering and client service delivery to navigating Reportable Conduct matters and contract specifics like Service Level Agreements (SLAs) and pricing, your relationship manager ensures you are looked after.
Comprehensive Reporting
Transparency is vital to our partnership. Connecting Families provides reporting for all labour hire services, including daily shift reports and incident reporting.
Prioritising comprehensive reporting ensures you have all the information you need to make informed decisions and maintain high service delivery standards.
Quality and Compliance
Our commitment to quality and compliance is steadfast. With a quality management system aligned with ISO 9001 standards, we adhere to best practices and actively promote them within our organisation.
Our standards are designed to exceed expectations from service delivery and compliance to incident response, Workplace Health and Safety (WHS), and continuous improvement.
How We Can Complement Your Efforts
At Connecting Families, we stand out as the preferred partner for labour hire services thanks to our deep understanding of the sector and a service model designed just for you. Partnering with us brings many benefits tailored to enhance your operations and service delivery, ensuring your needs are met with precision and care.
Here’s what we can offer you to improve the support you give and make a big difference in the lives of those you help:
Tailored Service Model
Understanding that one size does not fit all, Connecting Families collaborates closely with your organisation to build a labour-hire service model that aligns perfectly with your operational requirements.
Our approach is to listen, adapt, and deliver solutions that are fit for purpose for your organisation, ensuring your needs are at the forefront of our service delivery.
Experienced and Skilled Staff
Our disability support workers are not just qualified; they bring much experience, specialising in disability support, disability mental health, and Transition to Adulthood (T2A) services.
Our rigorous recruitment process ensures that each staff member's experience and skills are thoroughly vetted, along with comprehensive compliance checks, so you can be confident in the quality and reliability of the support you receive.
Dedicated Support Team
When you partner with us, you gain more than just staff; you gain a partnership. A dedicated relationship manager will be your point of contact, assisting with every aspect of contract management and service delivery.
From daily operations like rostering and client service delivery to navigating Reportable Conduct matters and contract specifics like Service Level Agreements (SLAs) and pricing, your relationship manager ensures you are looked after.
Comprehensive Reporting
Transparency is vital to our partnership. Connecting Families provides reporting for all labour hire services, including daily shift reports and incident reporting.
Prioritising comprehensive reporting ensures you have all the information you need to make informed decisions and maintain high service delivery standards.
Quality and Compliance
Our commitment to quality and compliance is steadfast. With a quality management system aligned with ISO 9001 standards, we adhere to best practices and actively promote them within our organisation.
Our standards are designed to exceed expectations from service delivery and compliance to incident response, Workplace Health and Safety (WHS), and continuous improvement.
A Decade of Reliable Support
Connecting Families has provided heartfelt support and care to children, teens, and adults nationwide for over ten years.
Born from a deep-seated passion and unwavering determination to make a significant difference in the lives of our most vulnerable, we will continue to build a comprehensive support system for the community.
Our Path to Making a Difference
It all started with a vision to create a safe, secure, and sensitive environment for children and youth to maintain contact with their family members. Witnessing the profound impact of our services on young lives and their families propelled us to broaden our horizons.
We ventured into expanding our services, including youth camps, mentoring, transport services, short/medium and long-term accommodation, alongside disability services offering supported living accommodation.
Today, Connecting Families proudly supports individuals and families nationwide, delivering an exceptional care model and accommodation services tailored to the diverse needs of those we serve.
Our Culture: The Heart of Our Services
At Connecting Families, our culture is built on our foundational principles; it is the essence of who we are and shines through in every aspect of our service delivery.
We’re devoted to fostering a nurturing, inclusive, and supportive atmosphere for our staff and the individuals in our care. This commitment is about providing services and creating meaningful, lasting impacts in the lives of those we support.
Meeting Individual Needs
Understanding that each child, youth, and adult has unique needs, goals, and aspirations is the core of our approach. We engage in close partnerships with our clients and their families and support teams to tailor our services to meet each individual’s specific requirements.
This personalised approach ensures that every person we support feels valued, understood, and cared for.
Work with Skilled and Competent Team Members from Connecting Families
At Connecting Families, we recognise that the foundation of exceptional care and support lies in the hands and hearts of our team members. Our top priority is ensuring that every team member is skilled and fully aligned with our values and the unique needs of those we support.
Here’s how we ensure our team members are the best fit for delivering the high-quality care we promise:
Targeted Recruitment and Compatibility Matching
- Qualifications, skills, and experience
We place immense importance on selecting team members with the right qualifications, skills, and experience. We also ensure that our workers have the necessary pre-employment and compliance documents before they work with us and you.
- Values And Interests Alignment
Beyond qualifications, we strive to match our care team with children and youth based on shared values and interests, fostering a harmonious and effective support environment.
Training and Development
- Comprehensive Induction Process
New team members undergo a detailed induction process to fully understand our care model, operational procedures, and the specific needs of those we support.
- Ongoing Training
We commit to the continuous professional development of our staff through regular training sessions. These are designed to keep our team updated with the latest best practices in care, specialised support strategies, and any regulatory changes in the sector.
Frequently Asked Questions
Why should we choose Connecting Families over other service providers?
Choosing Connecting Families means selecting a partner who shares your passion for making a real difference in the lives of individuals with disabilities. Our unique blend of experience, innovation, and a heart for care sets us apart
We’re not just a provider but a partner committed to walking alongside you, offering personalised support designed to meet your needs and challenges.
How do we start a partnership with Connecting Families?
Starting a partnership is as simple as reaching out to us. You can contact us via phone, email, or visit our office. We’ll then arrange a meeting to discuss your needs and aspirations and how we can support you. This initial conversation is the first step towards a rewarding partnership to enhance disability support services.
How does Connecting Families customise its services to our specific needs?
We begin by understanding your unique challenges and objectives through in-depth discussions and assessments. This allows us to customise our support, checking it to address your specific pain points and enhance your strengths.
Join Us in Making a Difference
Choosing Connecting Families means partnering with an organisation dedicated to making a real difference in the lives of those we serve. With a decade of experience, a culture of care, and a commitment to tailored quality services, we are uniquely positioned to support agencies and providers in enhancing their offerings.
Look no further if you seek a partner with compassion, expertise, and demonstrated success. Reach out to us today, and let’s work together to continue positively impacting the lives of children, youth, and adults across Australia.
Together, we can achieve more.
